A full day interactive workshop with International experts in Consumer Credit Management and Debt Collections (B2C). Only 60 seats available so don’t miss this international opportunity. Booking is essential to ensure a seat. The workshop may be booked separate from the WCCE.

08:00 - 09:00 Registration

09:00 - 09:15
Welcoming - Eugene Joubert

09:15 - 10:15
Tim Paulsen - Canada
Zen and the Art of Accounts Receivable Management
The PaulZEN Method of Accounts Receivable Management is a program developed over a 25 year period by the internationally recognised authority on risk management, Tim Paulsen. A jam-packed program with techniques to raise quality and quantity of efforts while reducing stress. You will want to have your pen and paper handy to take a lot of notes, or don’t. Our zen approach is that it is fully and only, up to you!

10:15 - 10:45 Coffee Break

10:45 - 11:45
Luis Eduardo Perez Mata - Mexico
Assertive Negotiation - Customer Focused Debt Collection
The environment has changed, the factors that distinguish one business from another are increasingly limited to the service that is defined by the quality of the interactions that the client has with the institution, debt collection, without doubt, is a key tool in this interaction. In this workshop we will present an integral model that allows your collection team to fully focus on achieving the result, while strengthening the relationship with customers and the image of the business.

11:45 - 12:45
TBA

12:45 - 13:45 Lunch Break

13:45 - 14:45
Manuel Galo - United Arab Emirates
Impact of Electronic Evidence in Debt Collections Processes
While consumers benefit from Electronic Processes for Contracting and Purchasing, enterprises still rely much on “paper-based evidence”, “paper-based reliable payment claims” and “paper-based Debt Restructuring Agreements” in their Accounts Receivable and Debt Collections Processes. We will review the applicability of “Electronic Evidence in all kind of Contracting Business Processes”, “how to generate Legally Admissible Evidence” using simple SMS and Email messages and responses (mobile phones always “travel” with consumers), and review the case of UAE latest Cabinet Resolutions to eradicate Bad Debt in the UAE Economy, as well as “legal usability” of SMS and Email Electronic Evidence in other jurisdictions (eg: South Africa).

14:45 - 15:15
Panel Q and A

15:15 - 15:30
Closing - Eugene Joubert

15:30 - 16:00 Refreshments

A full day interactive workshop with International experts in Trade Credit Management and Recoveries (B2B)(ARM). Only 60 seats available so don’t miss this international opportunity. Booking is essential to ensure a seat. The workshop may be booked separate from the WCCE.

08:00 - 09:00 Registration

09:00 - 09:15
Welcoming - Dr Tjaart van der Walt

09:15 - 10:15
Josef Busuttil - Malta
Synergy between the Credit and the Sales Teams
Why are the sales and the credit teams in conflict if they both share the same organisational goals? Isn’t it true that the Sales Team triggers the sale and the Credit Function completes it by agreeing competitive credit terms with the prospective customer to close the sale profitably? Why not managing internal conflicts and pull the same rope – in the same direction of course! Synergy between the Sales and the Credit Teams would result in gaining competitive advantage which is surely an asset in today’s competitive markets.

10:15 - 10:45 Coffee Break

10:45 - 11:45
Declan Flood - Ireland
How to get the very best out of your credit team
A practical workshop, with valuable lessons you can take away and implement immediately, that will have an ongoing positive impact on the performance of the team. You will get a different perspective on what makes a great team and how to create one, even from the team you already have.

11:45 - 12:45
Mark Harrison - Central Europe
How to drive O2C in Shared Services up the value chain
The Shared Services business model will continue to grow. The bad news: very few will deliver full potential if they maintain the same route. The good news: there is another way!

12:45 - 13:45 Lunch Break

13:45 - 14:45
Bill Dunlop - UK

14:45 - 15:15
Panel Q and A

15:15 - 15:30
Closing - Dr Tjaart van der Walt

15:30 - 16:00 Refreshments