A full day interactive workshop with experts in Consumer Credit Management and Debt Collections (B2C). Luis Eduardo Perez Mata from Mexico, Tim Paulsen from Canada, x from x and Manual Galo from Spain will engage with delegates. Only 60 seats available so don’t miss this international opportunity. Booking is essential to ensure a seat.

08:00 - 09:00 Registration

09:00 - 09:15
Welcoming - Eugene Joubert

09:15 - 10:15
Tim Paulsen - Canada
Zen and the Art of Accounts Receivable Management
The PaulZEN Method of Accounts Receivable Management is a program developed over a 25 year period by the internationally recognised authority on risk management, Tim Paulsen. A jam-packed program with techniques to raise quality and quantity of efforts while reducing stress. You will want to have your pen and paper handy to take a lot of notes, or don’t. Our zen approach is that it is fully and only, up to you!

10:15 - 10:45 Coffee Break

10:45 - 11:45
Luis Eduardo Perez Mata - Mexico
Assertive Negotiation - Customer Focused Debt Collection
The environment has changed, the factors that distinguish one business from another are increasingly limited to the service that is defined by the quality of the interactions that the client has with the institution, debt collection, without doubt, is a key tool in this interaction. In this workshop we will present an integral model that allows your collection team to fully focus on achieving the result, while strengthening the relationship with customers and the image of the business.

11:45 - 12:45
TBA

12:45 - 13:45 Lunch Break

13:45 - 14:45
Manual Galo - Spain

14:45 - 15:15
Panel Q and A

15:15 - 15:30
Closing - Eugene Joubert

15:30 - 16:00 Refreshments

A full day interactive workshop with experts in Trade Credit Management and Recoveries (B2B). Josef Busuttil from Malta, Declan Flood from Ireland, Bill Dunlop from the United Kingdom and Mark Harrison from Central Europe will engage with delegates. Get updated with the latest in ARM. Only 60 seats available so don’t miss this international opportunity.

08:00 - 09:00 Registration

09:00 - 09:15
Welcoming - Dr Tjaart van der Walt

09:15 - 10:15
Josef Busuttil - Malta

10:15 - 10:45 Coffee Break

10:45 - 11:45
Declan Flood - Ireland
How to get the very best out of your credit team
A practical workshop, with valuable lessons you can take away and implement immediately, that will have an ongoing positive impact on the performance of the team. You will get a different perspective on what makes a great team and how to create one, even from the team you already have.

11:45 - 12:45
Mark Harrison - Central Europe
How to really drive O2C in Shared Services up the value chain
The Shared Services business model will continue to grow. The bad news: very few will deliver full potential if they maintain the same route. The good news: there is another way..................

12:45 - 13:45 Lunch Break

13:45 - 14:45
Bill Dunlop - UK

14:45 - 15:15
Panel Q and A

15:15 - 15:30
Closing - Dr Tjaart van der Walt

15:30 - 16:00 Refreshments