OBJECTIVE ...... to give delegates an overview of “todays” trends in Credit and Recoveries around the globe.

08:00 - 08:45Registration

08:45 - 09:00
... Welcoming - Congress Director - Eugenè Joubert
09:00 - 09:15Opening - Founder of the WCCE - Luis Eduardo Perez Mata

09:15 - 09:45
Put Credibility back into Credit
… … … …… …
WCCE Keynote address - Dr Julian Naidoo

09:45 - 10:15
The European Credit Environment - Never a Dull Moment?
… … … …… …
President of FECMA - Josef Busuttil

10:15 - 11:00Coffee Break

11:00 - 11:30
The African Credit Environment - Culture eats Strategy for Breakfast
… … … …… …
South Africa - Shaun Wessels

11:30 - 12:00
A Canadian perspective - Is the Great White North going South?
… … … …… …
Canada - Tim Paulsen

12:00 - 12:30
Uniqueness of the South African Market - Challenge or Opportunity?
… … … …… …
South Africa - Marina Short

12:30 - 13:45 Lunch Break

13:45 - 14:15
The Central and Eastern Europe Credit Environment - Crisis, what crisis?
… … … …… … Possible impact of a global recession
… … … …… … Czech Republic - Mark Harrison

14:15 - 14:45
The Latin America Credit Environment - From Past Due To Future Challenges
… … … …… … Mexico - Luis Eduardo Perez Mata

14:45 - 15:15
The UK and Irish Credit Environment - Brexit and NO Breakfast!
… … … …… … Ireland - Declan Flood

15:15 - 15:45
Geolocation Solutions & Insights - Don’t get caught in the eye of the storm
… … … …… … Operational Director of AfriGIS - Charl Fouchè

15:45 … … … …Refreshments

OBJECTIVE ...... to drill into “todays” Credit and Recovery practices, exploring new practical tips and tools around the globe.

08:00 - 08:30Morning Coffee

08:30 - 08:45
Welcoming - Congress Director - Dr Tjaart van der Walt

08:45 - 09:15
How would Confucius collect a past-due Invoice?
… … … …… …
How about Donald Trump, Nelson Mandela, Sigmund Freud and others?
… … … …… …
CEO of TR Paulsen & Associates - Tim Paulsen

09:15 - 09:45
Business Data and Operations - the growing Disconnect!
… … … …… …
Head of Credit Solutions at Principa - Thomas Maydon

09:45 - 10:15
XDS
… … … …… … Chief Revenue Officer, Coastal, Information Services, a member of the EOH Group - Lawrence Twigg

10:15 - 10:45Coffee Break

10:45 - 11:15
The Future of Collections - a Customer experience
… … … …… …
President of the ICM Mexico - Luis Eduardo Perez Mata

11:15 - 11:45
Debt measure against GDP - we need a new prescription!
… … … …… … Economist and Researcher - Johann van Tonder

11:45 - 12:15
Partnering with a Credit Bureau - don’t buy off the standard menu
… … … …… …
Chief Customer Officer at Experian - Mark Wells

12:15 - 13:30Lunch Break

13:30 - 14:00
Crowd-Lending on a Digitised Platform - is this the future?
… … … …… … Chief Operations Officer - EMEA - Manuel Gallo

14:00 - 14:30
Reduce your workload : Increase your Results and Recognition - essential learning for Credit Managers
… … … …… … Chief Executive of the Irish Institute of Credit Management - Declan Flood

14:30 - 15:00
It’s 2020! - Relationship Management is the way forward in credit and collections
… … … …… … Director General Malta Institute of Credit Management - Josef Busuttil

15:00 - 15:30Intelligent Operations - Partnering for Success
… … … …… … CCO of SSD - Gareth Levinsohn

15:30 - 16:00
Sharing is Caring - the WCCE motto
… … … …… … Chairman of Corporate Rebels - Hosts of the 6th WCCE - Eugenè Joubert

15:30
… … … …Refreshments

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