Welcome to Shergroup on the Sofa
A Conversation with Shergroup's Claire Sandbrook

Welcome to an exclusive media feature where we delve into the insights and expertise shared at the World Credit Congress. In this special interview series, our host, Claire Sandbrook, takes center stage in the sofa discussions with key experts from Shergroup. Join us as we explore the intricate world of credit management, legal services, and the dynamic landscape of the credit industry.

SHERGROUP ON THE SOFA | Mike Diette

In today’s Shergroup on the Sofa episode, we are excited to have Mike Diette, the International Credit Director at Harley-Davidson Motor Company, share his insights on credit management. Mike discusses his journey in the industry, the unique challenges, and opportunities of working in international markets and offers valuable advice for aspiring credit professionals. Don’t miss this chance to learn from

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SHERGROUP ON THE SOFA | Bryony Crossland

Dive into the inspiring journey of Bryony Crossland, Director of EMEA Financial Services at Wesco Anixter, in our latest Shergroup on the Sofa interview! Discover the career path that led her to success, her passion for her job, and the invaluable advice she would give her younger self. Bryony shares her insights on finding mentors, the qualities of a strong

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SHERGROUP ON THE SOFA | Gordon Cessford

Join us on Shergroup on the Sofa with Gordon Cessford, President & Regional Director of Atradius Trade Credit Insurance, Inc., as we delve into the rising risks of international fraud. Discover insights on safeguarding your business from cross-border fraud schemes and learn about the latest trends and tactics used by fraudsters. Do not miss this valuable discussion! Visit Atradius at

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SHERGROUP ON THE SOFA | Henry Veasley III

Tune in to “Shergroup on the Sofa” for an insightful conversation with Henry Veasley, Director of Collections at Aubrey Thrasher, LLC. Henry delves into the evolving landscape of collections management, shares effective strategies for improving recovery rates, and discusses the transformative role of technology in the industry. Learn about optimizing call center operations, handling difficult debtors, and navigating legal challenges.

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SHERGROUP ON THE SOFA | John Kim

Join us for an insightful conversation with John Kim, Executive Vice President and Principal at Singlepoint Group International Inc. In this engaging interview, John shares his journey in the collections industry, the regulatory environment in Canada, and how COVID-19 impacted their operations. Don’t miss his valuable insights and learn about the future of the collections industry. Visit their website at

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SHERGROUP ON THE SOFA | Christy Young Barger

Join us for an insightful episode of Shergroup on the Sofa as we sit down with Christy Barger, Senior Director-Licensing of Cornerstone Licensing Services. Christy answers frequently asked questions about collection agency licensing, covering topics such as state requirements for third-party consumer and commercial debt collection, state exemptions, and the licensing process. Don’t miss her expert insights and tips, essential

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