Mexico - Luis Eduardo Perez Mata

He is a prominent opinion leader in the global credit and collection arena. Luis is a lecturer and internationally recognised author and he provides training to more than 800 companies on 4 continents, including executives and credit associations. He consults on issues related to credit risk analysis, account management receivables, motivation, leadership, teamwork and organisational development. Luis is the founder of the Educational Committee of the WCCE. He was appointed in 2009 as the Managing Director of The Profit Centered Credit Group, an international group of organisations, consultants and promoters of a new profit vision in Credit Management. Luis holds a Masters in Psycho Training from the University of Technology International, Murcia Spain. He is a Master Credit Executive endorsed by the Society of Certified Credit Executives of ACA International. Luis is an Executive Coach accredited by ICC and author of “Collections Strategies for Commercial Accounts”, co-author of “Assertive Negotiation, a new vision in Collections, “The Best Kept Secret Profit (USA)” and  “Guide for Handling Objections in Collections”.
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Congress Director - Declan Flood

He is the Founder and Chief Executive of the Irish Credit Management Training. Declan is a specialist Credit Management Author, Trainer, Educator and Speaker. He is recognised as a thought leader in Credit worldwide for his total business approach to Credit that is not only about getting paid in full and on time, it is also about maintaining excellent customer relationships, finding a way to deliver every order, and promoting profitable sales. He has spoken at conferences around the world from Mexico to Canada and Helsinki to South Africa including London, Malta and his native Ireland. Declan is an energetic and motivational speaker, who challenges the audience with new thinking on the topic and presents a dynamic picture of the 21st Century evolution of credit and how it should be managed. You are guaranteed to get loads of practical action points that you can take back to the office and put in place straight away, to get better results, with less hard work.

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Ireland - Marc Coleman

A though leader, Marc’s most recent experience includes designing and hosting Europe’s first EU-China climate action conference with Prime Minister, Ambassador and leading climate expert speakers, chairing the Irish Association of Corporate Finance Annual Summit, leading financial service industry webinars and influential conferences on Brexit (Director of Financial Services Ireland (Ibec)) and hosting excellent events connecting Irish business with leading global trade representatives at Ministerial, diplomatic and sector association level. As a bestselling author and Economics Editor (in both print (Irish Times) and national broadcasting (Newstalk)), Marc led Ireland’s recovery narrative between 2007 and 2015. As a leading columnist (Sunday Independent) he helped set the political economy agenda. As Economics Editor of the Irish Times (2005-7) he issued key warnings on overheating. Marc is also a former European Central Bank economist and holds the Advanced Studies Programme qualification from the Kiel Institute of World Economics and a scholarship MBA from Smurfit Business School. Marc has spoken, organized or chaired events at the highest level for organisations like KPMG, EY, PWC, HSBC, Accenture, ECB, Enterprise Ireland, An Post, German Chamber of Commerce, Arab Chamber of Commerce, Sino European Entrepreneur Summit, and Bord Bia. For Ibec Marc organized excellent Annual Lunches and Dinners and conferences to the highest international standard. He is now back as a speaker and host.
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Ireland - Seán Flemming

Seán Fleming is Minister of State in the Department of Finance. He was appointed to this role in July 2020. Seán was elected to represent the Laois/Offaly Constituency in the 2020 General Election, having been first elected to the Dáil in 1997. A chartered accountant, he was educated at University College Dublin. Seán is a former Chairperson of the Dáil Public Accounts Committee. He was also previously Chairperson of the Oireachtas Finance Committee. Sean was Fianna Fáil Spokesperson on Public Expenditure & Reform from 2011 to 2016. Seán was also elected as a Member of Laois County Council in 1999 and served in that role for 4 years.
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UK - Sue Chapple

She is the Chief Executive of the Chartered Institute of Credit Management (CICM), the largest recognised professional body in the world for the credit management community. Before taking up this role, Sue held the post of Director of Strategic Relationships with the CICM – working collaboratively with a number of organisations in the sector, increasing awareness and building partnerships. With over 25 years experience in operational credit management across finance, utilities and public sector, Sue is passionate about good business practice, improving cash flow and raising the profile of this critical role within companies and government. She also sits on a number of industry and UK government-led bodies.
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Germany - Markus Kuger

Markus holds a Diploma in Economics with a specialisation in labour markets, monetary policy, and European economics and has 10 years plus experience in the country risk world. After working for the European Parliament in Brussels, he joined Dun & Bradstreet’s Country Insight Services in London in 2010. In this role, he was covering the UK, France, Germany, and Italy, combining the company’s vast micro-economic data with his macroeconomic and political knowledge. From 2018 to 2021, he was Dun & Bradstreet’s Chief Economist and regularly spoke in front of domestic and international audiences, including several TV appearances and key note speeches. He was a frequent presenter at events hosted by CICM, AICDP, FEBIS and other industry organisations too, often engaging with credit professionals. After returning home to Germany last year, he now works as a freelance economist and is also the Chief Economic Advisor of Baker Ing.
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South Africa - Marina Short

She is heading up the Bureau Group of Companies that consists of 3 Credit Bureaus in South Africa. Consumer Profile Bureau ( CPB) one of the Large Full Credit Bureaus, CrossCheck Information Bureau that focuses on Local and Central Government and Medical Credit Watch that is a closed user group for the Medical Fraternity. She represents various industries on board level including ADRA – Association Debt Recovery Industry, DMASA – Direct Marketing Association of SA, CBA- Credit Bureau Association and various others. Marina has over 25 years experience in the Industry and was part the development of the various flagships in the Old Mutual Properties stable before she joined the Credit, Collection and Data industry. Marina is passionate about finding opportunities for problem statements across various industries and has a specific interest in fighting fraud and Cyber Security threats in South Africa.

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Malta - Josef Busuttil

He holds a MBA from Henley (UK), Dip. M MCIM and FCICM. Josef was involved in the setting up the Malta Association of Credit Management in 2021 and is a Director of the MACM. He has been a member of the Council of Federation of European Credit Management Associations (FECMA) since May 2003. After twelve years occupying the role of FECMA Vice President, Josef was elected President of FECMA in November 2016, a post he held for four years. He is an intuitive lecturer and speaker, specialising in trade credit management strategies that enable the credit function to gain and sustain competitive advantage in the market, whilst ensuring sound cash flow and long-term profit. Josef delivers in-house training and lectures for organised groups and he contributed to a number of training programmes and seminars organised by highly reputable international organisations and institutions, such as The European Commission, in a number of countries, including Antwerp, Berlin, Bucharest, Dubai, Dublin, Johannesburg, Kuala Lumpur, London, Madrid, Malta, Mexico City, Moscow, Paris, and Vilnius. Josef is a regular contributor of business articles to the international business press.

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Canada - Tim Paulsen

He is an international specialist training credit and collection professionals. He is the author of “Paid in Full”, as well as “Tipping the Scales” and “Sex, Lies & Negotiation Techniques”. He has delivered his highly rated debt collection training seminars on “Effective Collection Techniques” to clients all across Canada and the United States, 25 countries, including Brunei, China, Egypt, Ghana, India, Indonesia, Ireland, Jamaica, Kuwait, Lebanon, Malaysia, Mexico, Philippines, Singapore, South Africa, Thailand, and the U.A.E.

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South Africa - Eugenè Joubert

Host of the 2013 and 2020 World Credit Congress in South Africa. He is Fellow of the Institute of Credit Management in South Africa and the United Kingdom. Eugenè is a Master Credit Executive of the American Creditors Association (MCE) and a Member of the Institute of Directors (M.IODSA). He holds a MBA (USA) in Finance and Credit and is a CP (Credit Professional) of South African Qualifications Authority (SAQA). Eugene moderated on Credit Management exams and drafted the Professional Credit Practitioners syllabi for the Federation of Credit Management and also drafted the Act, Regulations and Code of Conduct adopted by the SA Government to regulate the occupation of a Debt Collector. He presented various papers to the Credit Bureaus, Debt Collectors Fraternities and the International Credit forums all over the world.

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UK - Philip King

In a career spanning over 40 years, Philip has held senior credit management roles in the high-tech and communication sectors, including spells at Olivetti and Vodafone. More recently, he held the role of interim Small Business Commissioner in 2020-2021 and, prior to that, was Chief Executive of the Chartered Institute of Credit Management (CICM) for 14 years, leading it to Chartered status in 2015. Philip is the author of the Managing Cashflow Guides written for government, and the architect of the Prompt Payment Code which the CICM administered from 2008 until 2021 on behalf of UK government.

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Ireland - Sharon Farrell

Sharon has been active in the Credit industry over 20 years and has been a strong advocate for industry in Ireland . She has a passion for Credit Control and brings a flair, a unique approach and new thinking to the industry. Sharon has had a long career working with both Sme's and Multi Nationals. She has won 3 National Credit Awards and now runs her own Credit Management company FACE Credit Consultancy. She also hosts her own podcast, The Credit Pearls and prolific on all social media platforms promoting the industry.

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UK - Chris Sanders

A Fellow of the Chartered Institute of Credit Management, Chris is well known in the credit industry with over 30 years experience including Director level roles in credit management, billing, operations and business transformation. He started his own niche credit management and billing consulting firm in 2005, now independent Chris focuses solely on order to cash and credit management leadership and performance improvement and has assisted blue chip client teams all over the world to improve standards and performance in credit management and working capital. As an elected member of the Chartered Institute of Credit Management’s Advisory Council and having developed their quality accreditation programme (CICMQ), Chris was Head of Accreditation-CICMQ for 10 years, developing it into a widely recognised and valuable best practice credit management standard in the industry. As the creator and facilitator of the Best Practice Network, Improvement Scorecards, and organiser of the Best Practice Conferences, Virtual Workshops and Cash Challenges and author of the ‘Covid 19 Credit Managers Playbook’, Chris won the CCRi ‘Contribution to Credit Management Award’ in 2015.

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Ireland - Jason Harte

Jason is a partner in Mason Hayes & Curran and leads its Debt Recovery Team. Together with an experienced team of solicitors, senior legal executives and case workers, he acts for banking, business, state/semi-state and private clients, to collect unpaid debt. Jason and the Debt Recovery Team handle all aspects of collection work from pre-legal recovery, escalating to litigation and where necessary judgment enforcement and bankruptcy. The team specialises in providing a fast, efficient recovery service to clients with volume business, regardless of the size of the debts. Jason has contributed to publications and written articles on the areas of credit and cash flow, bankruptcy, judgment enforcement and trans-frontier litigation. Like many other MH&C lawyers, he teaches trainee solicitors in the Law Society and provides training to professionals working in the credit sector.

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Ireland - Greg Coulter

Greg is the CEO of Cashbook, with more than 25 years of experience in Cash Management automation processes. Greg is responsible for Cash Management implementations around the globe, resulting in implementation of Cash Management software solutions in over 50 countries. Greg holds a 1st Class Honours degree in Economics and Finance from the University of Otago in New Zealand. Greg is also a CIMA qualified Accountant, and this year is celebrating his 20th year as CEO of Cashbook.

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Ireland - Mary O’Connell

Mary has a history of success in financial delivery, centre governance, site management, O2C, service delivery, projects management, customer service, staff leadership, change management, business excellence and revenue optimisation. Mary has led Global Credit and Collections Teams across industries for in excess of 25 years. She has a proven record to exceed aggressive performance metrics within highly visible corporations. A strategic visionary and leader for business change, growth, and performance improvement. Is an elite communicator continually focused on strengthening relationships with clients. Demonstrates leadership in training and mentoring teams for efficiency and target achievement.

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Belgium - Ludo Theunissen

Ludo Theunissen holds degrees in engineering (Ghent University - Belgium) and Management (Vlerick Business School). In his career he combined academic and business assignments. He has worked for large multinational organizations (Volkswagen, Unisys) as well as for SMEs in Belgium and abroad. He is president of the Instituut voor Kredietmanagement, the Belgian Association for Credit managers, and president of the Federation of European Credit Management Associations. He has been professor at Ghent University, Vlerick Business School, University of Antwerp Management School and at the Belgian Royal Military Academy in Brussels. He is still active as a consultant and lecturer in different countries on topics such as Financial Statement Analysis, Credit Management, Investment Analysis.

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Ireland - Paul Sweeney

Co-Founder and Head of Product at Webio / Co-Founder of ConverCon. Paul has been designing and delivering product strategy for digital business for the last 20 years. An early convert to the power of the internet, and then to the emerging software-as-a-service transformation, he is valued for his ability to turn evolving market and technology trends into defined value propositions that have real tangible meaning to the end user or customer. Over the past 12 years he has worked in marketing, innovation and product roles with the current members of the Webio executive team. He is an industry advisor to The Watson Institute in Waterford, the National Standards Agency Top Team on AI, the University of Limerick’s Digital Futures Programme, and is co-founder of ConverCon one of the world's leading conversational technologies conferences.

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Wales - Lisa Baker-Reynolds

Lisa has worked within the International Credit & Collections industry for 17 years. Having initially worked within the ‘front end’ Credit Risk and Credit Reference Industry, I developed my ability in comprising Scorecards and helping companies identify their appetite for Credit Risk. Working with Multi Nationals, I provided Credit & Financial information and helped introduce automation in their client and credit onboarding processes. Later on, moving towards operational Credit Management support in Debt Collection and Litigation, I am pleased to support companies in their AR processes and optimise cash collection. I have a passion for ‘all things credit’ and delivering innovation within the industry – whether this is through new Global Data Services or the niche that is Baker Ing International with the employment of qualified Credit Manager’s to conduct mediation and collection services.

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Ireland - Cormac O’Neil

I’m Cormac O'Neill, CEO and Co-Founder of Webio, my fourth start-up and by far and away the most exciting. I’ve worked in many sectors over the past 20+ years including telecommunications, retail, financial services, and travel gaining priceless experience along the way. Starting a business is both exciting and challenging in equal measure and core to success is a great team focused on a noble mission. We have that in spades here at Webio. My role is simply to set the right tempo and create a culture that will enable our team to shine. I understand the impact that financial wellbeing can have on a person’s mental health, as an entrepreneur I have had my fair share of financial challenges and at Webio we are striving to make those difficult conversations about money that little bit easier for everyone concerned. While entrepreneurship flows through my veins, I have my parents to thank for my educational background. I’m a qualified CIMA accountant with a Degree in Accounting from Ulster University and awarded a full MBA scholarship from St. Joseph's University in Philadelphia, majoring in finance. My educational background has been a rock that I’ve leaned on throughout my career and serves me well today.

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UK - Bill Dunlop

Founder & President of The Association of International Directors & Professionals Formed in 2014. Managing Director Tower Associates (International) Ltd Formed in 1999. Bill has had 45 years plus of experience in Operational Credit and Collection Management, split evenly between being directly employed by a variety of International Blue Chip Enterprises’ including: Scotiabank - General Motors - Hawker Siddley - Digital/Compaq/Hewlitt Packard. And latterly delivering advanced Consultancy and Training Solutions to an array of Global Enterprises including: Doosan Corp/Hewlitt - Packard/HSBC - GKN/Google/IBM - Office Depot/Oracle/Philips - PWC/VF Corp/Whirlpool - Unisys. Bill has been an Associate Director of Company Watch and Netsend. He is a Fellow of CICM and Graduate of The Institute of Export and is a regular contributor to industry events and publications.

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Ireland - Medb Corcoran

Medb Corcoran is the Managing Director of ‘Accenture Labs’ in Ireland, one of Accenture’s seven key research hubs around the world. In her role at Accenture Labs, Medb incubates and prototypes new concepts through applied R&D projects that are expected to have a significant strategic impact on Accenture, its clients and society. She is the Global Responsible AI Lead for Technology Innovation, focusing specifically helping organisations address the challenges of Algorithmic Fairness and build trustworthy systems.

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South Africa - Charl Fouchè

Charl Fouche holds a B.Comm Mathematics degree from the University of Stellenbosch and is the Co-founder of AfriGIS. He has more than 22 years’ experience in various industries, including GIS, IT, Financial Sector, Telecoms, Government to name a few. AfriGIS is data scientists who goes beyond geography to make the connections no one else sees. That’s how they find science-based answers that will help transform societies, people’s lives and business. AfriGIS was founded in 1997 and currently has over 90 employees located in Pretoria, Durban and Cape Town (South Africa), Dublin (Ireland) and Dhaka (Bangladesh). They are known for their ability to integrate their products into innovative solutions, without a dependency on 3rd parties.

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Ireland - Evelyne Legaux

Evelyne Legaux is the Founder & Managing Director of Finance OTC Consulting Ltd, a consultancy helping B2B businesses strategically prepare for the future and become crisis resilient by accelerating Cash, harnessing Digital & turning Order to Cash into a business driver. More specifically, Finance OTC Consulting Ltd provides a broad range of Advisory services & solutions on Cash Conversion Cycle optimization, as well as Project Support services to companies with a complex Finance Transformation or Cash culture roadmap. Evelyne is a senior Order to Cash professional with over 25 years of global Finance management experience in the multinational corporate world, across multiple industries & operating models, thus bringing vast knowledge in both Order to Cash operations & transformation. Evelyne loves learning & keeping on top of the latest trends in the Credit profession and is passionate about helping other professionals remain on top of fundamental shifts affecting the wider Finance function in a fast-changing world! You are guaranteed to get valuable insights & tips towards a successful digital journey, and leave re-energised about Order to Cash’s bright future!

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Scotland - Dan Blagojevic

Dan holds a PhD and is the Head of Customer Analytics and Decisioning Sciences with a mathematics background at Cambridge and Edinburgh. Dan joined the retail banking industry after his PhD. He has over 15 years' experience in data science and ML across the full spectrum of use cases in the customer lifecycle, in particular advanced credit risk analytics. He is passionate about de-buking the myths of ML unfairness and bias in the credit risk industry. Another area of his expertise and interest is the use of loyalty data to deliver better and fairer customer outcomes. His two papers at the 2021 Credit Scoring conference talked to the transformational value (and fairness) of ML in credit risk assessment and how to widen access to fair credit through the use of loyalty data.

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USA - Keith Cowart

Keith is the Market Owner for Receivables within FIS’ B2B Division which features the award-winning Credit-to-Cash products, GETPAID and Integrated Receivables. He has over 20 years of professional experience in various accounting and finance leadership roles including Accounts Payable, G/L Accounting, as well as Credit and Collections in large global companies with shared service centers. Keith’s focus has always been in continuous improvement and leveraging technology to automate processes which drive results. Keith holds a Bachelor of Business Administration degree from Piedmont College and a Master of Business Administration degree in Management from Georgia State University.

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Ireland - Brian Morgan

Brian combines a wealth of knowledge and expertise in Shared Services, Accounts Receivable and Credit Management. He has over 25 years’ experience across multiple sectors for National and Global organisations. Throughout his career he has achieved outstanding results and received many Industry Awards, most notably when under Brian’s leadership, Veolia UK were recognised as a Centre of Excellence by the Chartered Institute of Credit Management. In Brian’s role at BlackLine he is sharing his knowledge with Customers and supporting the development of an exciting Roadmap of AR solutions. Brian’s success is based on his understanding of the Strategic role Credit plays in almost every business, debtors are one of the largest assets on the balance sheet of a company. From understanding the risk in granting credit to customers, achieving revenue growth and the importance of collecting cash promptly and effectively ultimately ensures working capital and cash flow targets are met. Combined with the reduction of Bad Debt provision are vital key performance indictors to the financial health of a business. Brian is a Fellow of the Chartered Institute of Credit Management (CICM) and formerly a Fellow of the Chartered Management Institute (CMI) and Chartered Manager. Brian served on the Education Committee and Advisory Board of the UK Chartered Institute of Credit Management for a number of years.

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UK - Laurie Beagle

Laurie is the Managing Director at Forums International Ltd which was formed In September 2015. His career has spanned credit management, business information, consultancy, training, and credit forums which are run in the UK, Europe and globally for Credit and Finance professionals in various industries. He is an international speaker and regularly quoted in the trade press and online. A Fellow of the Chartered Institute of Credit Management. He is a former Chair and is now Vice President. Also, an Associate of Association of Certified Fraud Examiners His published mission is to provide professionals with a reliable source of information and knowledge.


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UK - Darren Hodder

A solid technical background has enabled Darren to work with a wide range of institutions to deliver fully integrated anti-fraud and risk management solutions to clients worldwide. He has been involved with projects from pre-sales and proof of concept through to final delivery and support, interfacing with senior management, business, and technical teams. Specialities: Consultancy with expertise in financial crime risk management and compliance covering application, subscription and transactional fraud, AML compliance, GDPR compliance, working worldwide within b2b & b2c credit risk, financial services, telecommunications, insurance sectors.

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UK - Terry Franklin

As an Executive Vice President at Qualco Technology, Terry is leading the company’s Fintech Solutions evolution. He oversees all technology-related initiatives, leveraging new capabilities to provide innovative solutions that help businesses realise tangible benefits. His vast experience in the market combines unique industry know-how and solution design expertise to bring significant value to Fintech tools. With extensive insight in the fields of Management, Consultancy, and Business Development, along with a proven track-record of significant accomplishments in the Credit and the Collection industry for more than 20 years, Terry has held leadership positions in established companies in United Kingdom and beyond. In his all-encompassing role at Qualco, Terry ensures for the effective deployment of Qualco’s technology and builds on the company’s stellar reputation for innovative services to create value for our clients while investing in relentless relationship-building.

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Ireland - Róise Cunningham

Róise is a Director in the Data & Analytics practice at EY Ireland managing a team of 180+ analytics professionals operating across all industry sectors. Róise specialises in building teams and delivering market leading analytics and technology solutions to clients. Róise works with clients to connect people and data to deliver business outcomes with over 10 years’ experience in the financial services industry delivering analytical solutions across global organizations. Róise is also an executive committee member of Women in Tech Belfast.
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UK - Salman Taherian

Salman has many years’ experience implementing AI solutions for some of the worlds largest financial services organisations. Working in Amazon’s new AI/ML Partner team he sees how companies are gaining benefit from AI today, and what their future plans are. A highly experienced and accomplished AI expert & technology entrepreneur. He has helped companies realize value from Analytics & AI – architecting & delivering solutions from ideas to scale ranging from 100K to 50M. He will be highlighting use-cases such as conversational AI, contact centre intelligence, intelligent document processing, and credit scoring with associated customer stories.

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Germany - Dr. Thomas Voller

Thomas is as a lawyer admitted to the courts in Frankfurt am Main since 1982. He worked for large law firms in Frankfurt before establishing his own practice in 1987. He represents domestic and foreign companies both in and out of court in all areas of business law including international debt collection. He has his focus on national and international commercial and corporate law including the respective training as special attorney for these areas of law. In recent years the professional activity has been focused increasingly on the credit management of his clients. This includes the membership in “Bundesverband Kreditmanagement e.V. (Federal Association of Credit management). He is editor of publications as “Outlines of Debt Collection in Europe or “Creditmanagement: Securities in Europe.” Thomas is the founder of EuroCollectNet, a European lawyer’s network for debt collection with worldwide connections.

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Cyprus - Nicos Ioannou

Nicos holds a degree in Business Administration and has more than 15 years’ experience in Credit Management and Credit Insurance. He is currently the Business Development Director of Infocredit Group. Nicos Ioannou is also a Fellow member of the Chartered Institute of Credit Management (FCICM), the Credit Services Association (CSA) and has successfully achieved the Collectors Accreditation Initiative (CAI). Moreover, Nicos Ioannou is a certified mediator and certified trainer by the Human Resource Development Authority of Cyprus (HRDA) and a board member of the Cyprus Mediator Associations. He has been shortlisted at the CICM British Credit Awards 2021 in the category “Credit Professional of the Year”.

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UK - Jon Swan

Jon started his career in the Credit profession in 1983 joining Calor Gas. He then progressed into management with the entertainment Group Prestwich (later VCI) before joining Dell Computers as UK Credit Manager in 1996. Jon was promoted to EMEA Credit Manager and most of his ten year career with the PC giant was in that EMEA role. Upon leaving Dell Jon set up his own training and consultancy business and was active for three years before taking up an offer of a role with the global book publisher, Hachette. During his time with Hachette Jon was promoted to Head of Credit Services and represented that function at Board level. Upon leaving Hachette in early 2021 Jon has worked with Forums International as Ambassador and non-Exec Director. He is also an end point assessor for three levels of CICM examinations as well as a long serving committee member for the CICM Thames Valley Branch. Jon has spoken at several credit conferences both in the UK and abroad and was one of the founding directors of the Association of Credit Professionals in 2007.

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Ireland - Dr. Markus Helfert

Markus is Professor for Digital Service Innovation, the Director of the Innovation Value Institute, Director of the SFI co-funded Research Programme on Data Governance - Empower and Coordinator of the Business Informatics Group at Maynooth University (Ireland). He is Principle Investigator at Science Foundation Ireland, the Adapt Research Centre and Lero - The Irish Software Research Centre as well as a research affiliate at The Open Government Institute at Zeppelin University in Germany.
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Ireland - Eric Robson

Eric Robson is Director of Data Analytics, Artificial Intelligence, and Automation at Sun Life. Sun Life is an example of a big, traditional health insurance company that has to move from where it is today, into the new world of cloud and AI services.
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Ireland - David Bowman

David, is the CTO of InvoiceFair. David manages the Technical Team at InvoiceFair and is responsible for maintaining and constantly evolving the platform using leading-edge technologies. From start-ups to multinationals, he’s built a reputation for growing and leading high-performance technology teams that deliver innovative solutions in sectors as diverse as Telecoms, Financial Services, Security, and Gaming. David’s experience extends to senior roles in the USA, UK and here in Ireland.
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UK - Simon Marshall

Simon has worked for many years in the credit field internationally. He has held board positions in leading credit insurers and an invoice finance company Deputy CEO, Euler Hermes International, Managing Director, Hermes UK, Sales and Marketing Director, Euler Hermes UK, Non-executive Director, Heller Commercial Finance
Managing Director Euler Hermes Collections Member, Euler Hermes International Commercial Co-ordination Committee – six-person committee of the two Main Boards when the world’s two largest credit insurers were first coming together Served as Chairman of the Trade Credit Insurance Committee, Association of British Insurers Currently serves on the Executive Committee of the Association of International Credit Directors and Professionals
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UK - Craig Evans

Craig is Head of New Business at Company Watch. Craig has been involved in the Business Information & Analytics Market for over 30 years and has worked for some of the leading players including Company Watch, Graydon, Equifax, Infocheck & ICC. His career started as a credit analyst with ICC and then Infocheck, helping develop some of the early risk analytical scoring models before moving into a commercial role. Craig is also a member of the CICM and a regular guest conference speaker.
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Poland - Adv Michał Rączkowski

Adv. Michał Rączkowski, RK Legal managing partner. Since 2006, he has been supporting and managing RK Legal, which is the only law firm in Poland to combine legal services for business entities with comprehensive debt management. The company based on these two pillars has been supplemented by RK RODO - a company specialized in legal as well as telecommunications aspects of personal data protection. Today, RK Legal team consists of more than 120 people. Michał is responsible for supervising firm’s collaboration with financial institutions in terms of B2C debt asset management. RK Legal supports banks, lending institutions, leasing companies and securitisation funds as well as power industry and telecommunications entities in successful debt recovery. He is the author of press commentaries and the co-author of a commentary published by Wolters Kluwer: “Court Enforcement Officers Act. Court Enforcement Officer Costs Act”. He shares his knowledge and experience during numerous sector-specific conferences and training courses.

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UK - Richard Talboys

Richard has worked for 47 years in Trade Credit Insurance and Export Finance, firstly Export Credit underwriting and claims and then moved in to specialist export and domestic credit insurance broking. During that time he gained a deep understanding of international trade and credit risk. He is particularly experienced in trade credit risk management working with companies that wish to improve their credit risk management to access better insurance solutions. He works in partnership with senior financial management to share and manage trade credit risk, reviewing credit management around the world and developing a close understanding of client's business and their trade sector.
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UK - Emma Caister

Emma is a Board Member of FEBIS - Federation of European Business Information Services for 4 years and am now one if its auditors. A Fellow of the Chartered Institute of Credit Management (FCICM), an Executive Member of the Association of International Credit Directors & Professional (AICDP) and a member of CIPS (Chartered Institute of Purchase & Supply. She works with clients and partners to ensure that all parties feel they are implementing something which works for them, be it through using an online product or coming up with a bespoke tailored solutions.
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Northern Europe - Martyn Brooke

Martyn joined Esker in 2022 as a Credit Management Specialist. He brings a wealth of experience to this role, offering key advice to end-users on the application of Esker technologies to improve their order-to-cash processes. Before joining Esker, Martyn was a popular facilitator and speaker at credit industry events and ran his own successful credit management and advisory service. With over 30 years practical experience, Martyn is a respected authority in the credit industry. He has worked for large, multinational organisations as an operational credit manager and has successfully delivered ERP implementations, managed mergers and acquisitions and been a global process owner. Residing in Hemel Hempstead, Martyn is a keen golfer in his spare time and a long-standing supporter of Tottenham Hotspur.
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Germany - Wilm Schweer

Wilm has over 25 years of experience in credit management and credit management solutions particularly. Throughout his career he’s been consulting international clients on how to optimize and automate their credit management processes and improve their organizations. He’s an expert on domains like integration of trade credit insurances or harmonizing dissimilar ERP landscapes both technically as well as from an organizational perspective.
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Turkey - Ayşe Burcu Arslan Demirtas

Experienced International Specialist with a demonstrated history of working in the 'DEBT COLLECTION' industry. Skilled in International Relations, Conflict Resolution, Receivables Management, Fraud Investigations, Risk Management, Business Administration and Debt Collection Training. Strong business development professional with a Master's Degree focused in Organizational Sciences from Tilburg University.
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Ireland - Sean McNamara

Sean has over thrity years working in US Multinational IT companies, starting his career with Microsoft before transferring into IBM in 2007 from the acquisition of FileNet where he held the position on Country Managing Director. Sean’s key areas of expertise are in Corporate Governance, Acquisitions integrations, Procurement and business transformation on enterprise wide levels. For the past eight years Sean has helped IBM evolve IBMs position as an acquirer of Software as a Service companies to becoming one of the leading Cloud Service Providers for Financial Services. He runs a team of over 300 Engineers and Support staff in IBM Dublin.
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Luxemburg - Joram MOYAL

Joram is a qualified as a solicitor in England & Wales. He qualified with both German law exams from the University of Trier giving access to the legal profession in 2001. In between his exams he worked at the Portuguese Constitutional Court in Lisbon. He started working in Luxembourg in 2001 and was admitted to the Luxembourg Bar as Avocat à la Cour in 2003. In 2006 he registered as Rechtsanwalt in Germany and through his studies at the reputable College of Law qualified as a Solicitor in England & Wales in 2010.
Joram specialises in corporate law, M&A and banking. In addition he defends cases of civil and administrative law in court and covers labour law, immigration law and debt collection matters.
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The future of credit is today and you can be a part of it

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