He is a prominent opinion leader in the global credit and collection arena. Luis is a lecturer and internationally recognised author and he provideds training to more than 800 companies on 4 continents, including executives and credit associations. He consults on issues related to credit risk analysis, account management receivables, motivation, leadership, teamwork and organisational development. Luis is the founder of the Educational Committee of the WCCE. He was appointed in 2009 as the Managing Director of The Profit Centered Credit Group, an international group of organisations, consultants and promoters of a new profit vision in Credit Management. Luis holds a Masters in Psycho Training from the University of Technology International, Murcia Spain. He is a Master Credit Executive endorsed by the Society of Certified Credit Executives of ACA International. Luis is an Executive Coach accredited by ICC and author of “Collections Strategies for Commercial Accounts”, co-author of “Assertive Negotiation, a new vision in Collections, “The Best Kept Secret Profit (USA)” and “Guide for Handling Objections in Collections”
Malta - Josef Busuttil
He holds a MBA from Henley (UK), Dip. M MCIM and FCICM. Josef is involved in the setting up the Malta Association of Credit Management and is a Director of the MACM. He has been a member of the Council of Federation of European Credit Management Associations (FECMA) since May 2003. After twelve years occupying the role of FECMA Vice President, Josef was elected President of FECMA in November 2016. He is an intuitive lecturer and speaker, specialising in trade credit management strategies that enable the credit function to gain and sustain competitive advantage in the market, whilst ensuring sound cash flow and long-term profit. Josef delivers in-house training and lectures for organised groups and he contributed to a number of training programmes and seminars organised by highly reputable international organisations and institutions, such as The European Commission, in a number of countries, including Antwerp, Berlin, Bucharest, Dubai, Dublin, Johannesburg, Kuala Lumpur, London, Madrid, Malta, Mexico City, Moscow, Paris, and Vilnius. Josef is a regular contributor of business articles to the international business press.
Ireland - Declan Flood
He is the Founder and Chief Executive of the Irish Credit Management Training. Declan is a specialist Credit Management Author, Trainer, Educator and Speaker. He is recognised as a thought leader in Credit worldwide for his total business approach to Credit that is not only about getting paid in full and on time, it is also about maintaining excellent customer relationships, finding a way to deliver every order, and promoting profitable sales. He has spoken at conferences around the world from Mexico to Canada and Helsinki to South Africa including London, Malta and his native Ireland. Declan is an energetic and motivational speaker, who challenges the audience with new thinking on the topic and presents a dynamic picture of the 21st Century evolution of credit and how it should be managed. You are guaranteed to get loads of practical action points that you can take back to the office and put in place straight away, to get better results, with less hard work.
Canada - Tim Paulsen
He is an international specialist training credit and collection professionals. He is the author of “Paid in Full”, as well as “Tipping the Scales” and “Sex, Lies & Negotiation Techniques”. He has delivered his highly rated debt collection training seminars on “Effective Collection Techniques” to clients all across Canada and the United States, 25 countries, including Brunei, China, Egypt, Ghana, India, Indonesia, Ireland, Jamaica, Kuwait, Lebanon, Malaysia, Mexico, Philippines, Singapore, South Africa, Thailand, and the U.A.E.
South Africa - Thomas Maydon
He is the Head of Credit Solutions at Principa. With over 16 years of experience in the Southern African, West African and Middle Eastern retail credit markets, Thomas has primarily been involved in consulting, analytics, credit bureau and predictive modelling services. He has experience in all aspects of the credit life cycle (in multiple industries) including intelligent prospecting, originations, strategy simulation, affordability analysis, behavioural modelling, pricing analysis, collections processes, and provisions (including Basel II) and profitability calculations.
Spain - Manual Gallo
He is the Chief Operations Officer EMEA. Manuel contributes to the Lleida.net project with his extensive domestic and international experience, having studied Engineering and Computer Science, as well as Executive MBA at Babson College. His most recent professional experience takes place in the international framework for Novell Inc., VeriSign Inc., Jamcracker, S21sec, Al Fahad Security, NEC Europe and NEC Middle East, specialising in new business development and “Go to Market” strategies with Telecomm Operators and Services Providers in both public and private sectors around the world.
South Africa - Marina Short
She has been actively involved in the Credit Industry for the past 18 years, representing industries from Debt Collectors, Credit Providers, Education Providers and Credit Bureaus. Marina is the Chairperson of the Credit Bureau Association and also serves on the MOA Steerco with SACRRA and the NCR as a representative for the CBA. She is the CEO of Consumer Profile Bureau, COO of CrossCheck Information Bureau and CEO of Medical Credit Watch. Marina believes in giving back to the industry and mentoring and training is a big passion of hers.
South Africa - Johann van Tonder
He is an Economist and Researcher holding BCom, BCom(hon), MCom degrees and specialising in Financial Wellness. Performing behavioural economic-, macroeconomic-, and personal finance research with the aim of segmenting markets and improving consumers' financial wellness. Johann does research on consumer debt and the level of household wealth and identifying ways to improve such wealth. He has worked on macroeconomic analyses, asset allocation and microeconomic index construction to reduce costs of large companies.
Central Europe - Mark Harrison
He is the Founder and CEO of the Association of Credit for Central and Eastern Europe. Mark holds a BA (hons) in Credit Management from the university of West London. Mark has vast and valuable experience in the Order To Cash area of Credit Management.
South Africa - Shaun Wessels
He is a strategic Credit Executive with Agri, FMCG, Manufacturing and Shared Service Credit experience. Shaun’s been active in the Credit Industry for over 22 years and have worked for successful International and Local JSE listed organisations. He has served on various industry boards and lectured in his field of expertise. Shaun is very active in the Credit industry and actively engage Industry stakeholders on value adding solutions for the industry. He is one of 3 people on the African continent to lecture and facilitate the international PCCS program from the USA. He thrives on value creation and development of people. He's favourite quote is "Culture eats Strategy for Breakfast"
United Kingdom - Bill Dunlop
He is the President of the Association of International Credit Directors and Professionals. AICDP is a group which is dedicated to the promotion of the title of International Credit Director for those senior professionals operating with an international portfolio. The AICDP was formed in London in 2014. Bill has over forty years experience in Credit/Collection and Risk Management in major Global Corporations and twelve years of success in his own company supplying Training/Consultancy/International Debt Mediation and Brokerage solutions.
South Africa - Charl Fouchè
He holds a B.Comm Mathematics degree from the University of Stellenbosch and is the Operational Director and a co-founder of AfriGIS. He has more than 20 years’ experience in various industries, including GIS, IT, Financial Sector, Telecoms, Government to name a few. Charl places emphasis on building long term relationships with clients and understanding the nature of a client’s business in order to deliver successful solutions.