He is a prominent opinion leader in the global credit and collection arena. Luis is a lecturer and internationally recognised author and he provides training to more than 800 companies on 4 continents, including executives and credit associations. He consults on issues related to credit risk analysis, account management receivables, motivation, leadership, teamwork and organisational development. Luis is the founder of the Educational Committee of the WCCE. He was appointed in 2009 as the Managing Director of The Profit Centered Credit Group, an international group of organisations, consultants and promoters of a new profit vision in Credit Management. Luis holds a Masters in Psycho Training from the University of Technology International, Murcia Spain. He is a Master Credit Executive endorsed by the Society of Certified Credit Executives of ACA International. Luis is an Executive Coach accredited by ICC and author of “Collections Strategies for Commercial Accounts”, co-author of “Assertive Negotiation, a new vision in Collections, “The Best Kept Secret Profit (USA)” and “Guide for Handling Objections in Collections”
Malta - Josef Busuttil
He holds a MBA from Henley (UK), Dip. M MCIM and FCICM. Josef is involved in the setting up the Malta Association of Credit Management and is a Director of the MACM. He has been a member of the Council of Federation of European Credit Management Associations (FECMA) since May 2003. After twelve years occupying the role of FECMA Vice President, Josef was elected President of FECMA in November 2016. He is an intuitive lecturer and speaker, specialising in trade credit management strategies that enable the credit function to gain and sustain competitive advantage in the market, whilst ensuring sound cash flow and long-term profit. Josef delivers in-house training and lectures for organised groups and he contributed to a number of training programmes and seminars organised by highly reputable international organisations and institutions, such as The European Commission, in a number of countries, including Antwerp, Berlin, Bucharest, Dubai, Dublin, Johannesburg, Kuala Lumpur, London, Madrid, Malta, Mexico City, Moscow, Paris, and Vilnius. Josef is a regular contributor of business articles to the international business press.
Canada - Tim Paulsen
He is an international specialist training credit and collection professionals. He is the author of “Paid in Full”, as well as “Tipping the Scales” and “Sex, Lies & Negotiation Techniques”. He has delivered his highly rated debt collection training seminars on “Effective Collection Techniques” to clients all across Canada and the United States, 25 countries, including Brunei, China, Egypt, Ghana, India, Indonesia, Ireland, Jamaica, Kuwait, Lebanon, Malaysia, Mexico, Philippines, Singapore, South Africa, Thailand, and the U.A.E.
South Africa - Eugenè Joubert
South Africa - Dr Tjaart van der Walt
Congress Director - Declan Flood
He is the Founder and Chief Executive of the Irish Credit Management Training. Declan is a specialist Credit Management Author, Trainer, Educator and Speaker. He is recognised as a thought leader in Credit worldwide for his total business approach to Credit that is not only about getting paid in full and on time, it is also about maintaining excellent customer relationships, finding a way to deliver every order, and promoting profitable sales. He has spoken at conferences around the world from Mexico to Canada and Helsinki to South Africa including London, Malta and his native Ireland. Declan is an energetic and motivational speaker, who challenges the audience with new thinking on the topic and presents a dynamic picture of the 21st Century evolution of credit and how it should be managed. You are guaranteed to get loads of practical action points that you can take back to the office and put in place straight away, to get better results, with less hard work.
The future of credit is today and you can be a part of it
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